The second-hand marketplace Members Share Anger Regarding Size Updates
Shoppers are voicing their frustration following a change that caused items being listed as the wrong size.
The second-hand shopping app has updated its measurement guidelines for women's and children's garments without notifying all shoppers about the modification.
Online Platforms Response
Many shoppers and sellers have taken to social media saying Vinted listings now show a modified sizing category than originally posted due to the recalibration.
Vinted explained the new system was more in line with comparable marketplaces.
It has advised users to examine their items and manually change the size when needed, causing user dissatisfaction.
Size Classification Modifications
Earlier, the sizes had both one number and one letter, such as S/8 or M/10.
The new system has an alphabetical indicator and numerical range such as S/UK 8-10.
For certain items, the size labels have been reassigned - like an L measurement was previously a 12 but now shows as UK 16-18.
User Stories
One content creator, who produces content about larger sizing, stated the update "complicates both purchasing and selling".
"Few clothing companies classify XL as 20-22," the way the service now categorizes.
Stephanie Gallen, located in Scotland, explained products she uploaded on Vinted with size 14 labels were appearing on the platform as measurements 20-22.
"Should someone sized 20-22 purchase these they will likely be quite upset," she stated.
Required Changes
Another shopper, from Derby, stated she felt frustrated due to the update requiring manual adjustment the measurements for "each individual item".
"For me this is particularly frustrating, as I'm chronically ill and selling on Vinted has been paramount following partial earnings loss," she explained.
Platform Context
The platform boasts over 100 million users, including 18 million in the UK.
It has emerged as a preferred choice versus similar marketplaces including eBay and Depop.
This isn't the first time where an unanticipated change within the service has received backlash: previously, the platform withdrew an update regarding delivery choices following member complaints.
